Operationalize Prevention in 6 Weeks

Daily between-visit support, 24–72h risk forecasting, and clean documentation—live in weeks, not quarters.

Value Snapshot

Stabilize faster.

Early-warning signals (24–72h) and just-in-time supports reduce last-minute crises and schedule chaos.

Standardize the "in-between"

Clear roles, outreach queues, and audit-ready notes for reimbursable between-visit care (e.g., BHI/CoCM, online digital E/M, RTM mgmt—where covered).

Prove it in six weeks

A concrete plan with KPIs, training, SOPs, and exports your rev-cycle can use on day one.

How the 6 week plan works:

Policy: Stable/Drifting = patient-only; High/Crisis = provider (High in AM/PM digests; Crisis immediate).


  • Week 0 — Verify (2–3 days)
    Route check, digest/quiet-hours test, quick threshold spot-check, export/audit confirmation.

  • Week 1 — Shadow & Train
    24–48h shadow run (no provider action) to confirm volumes/SLA; a single 60-min provider walkthrough.

  • Week 2 — Soft Launch (25–50 pts)
    Provider-direct digests for High; Crisis overrides. Two brief champion touchpoints to tune.

  • Week 3 — Full Pilot Cohort
    Scale to full panel. Targets: ≥60% weekly engagement,     100% Crisis same-day, ≥85% High <24h.

  • Week 4 — Optimize & Bill
    Submit first claims (where covered) for provider actions on High/Crisis; tighten false-positives.

  • Week 5 — Harden
    Lock SOP v1.2, finalize audit packet; step down to weekly/bi-weekly ops syncs.

  • Week 6 — Executive Readout
    Executive results, “save” stories, workload impact; approve expansion by panel/service line.


How Kay works in your clinic

Step 2

If things look steady (patient-only)

Kay keeps support with the patient:

  • Tailored skills (bite-size micro-lessons)
  • Community support (opt-in, lived-experience prompts)
  • Real-time interventions (JIT evidence-based interventions based in CBT, DBT, Somatic, Mindfulness & Motivaitonal interviewing)
  • Patients can tap Request Support anytime—no gatekeeping.


Daily check-ins (patient) → Kay starts working

Step 1

Patients complete a 30–60s AM/PM check-in. Kay analyzes patterns in real time (mood, energy, drift) and sets the day’s path

Step 3

This is a short title

Kay uses early-warning signals to band risk:

  • Stable / Drifting → patient-only (no clinician page).
  • Moderate & High → added to the provider’s AM/PM digest (quiet hours respected).
  • Crisis → immediate alert (overrides quiet hours).


Provider works a calm inbox (twice a day)

From the digest, the clinician chooses one one-tap action per High/Crisis item:

  • Secure message + 1–2 tailored skills and a short plan (eligible for online digital E/M where covered)
  • Sooner touch (brief call/video or earlier visit)
  • Manage & monitor (document clinical decision/time for BHI/CoCM/RTM mgmt where covered)
    Repeat High within 72h? Escalate to call/sooner visit. Crisis gets same-day outreach and safety protocol.


Step 4

Documentation happens automatically (rev-cycle ready)

Kay auto-captures time, action, acting provider, and produces payer-ready exports mapped to common codes (99484; 99492–99494/G2214; 99421–99423; 98980–98981).

Step 5

Sessions start focused

Before each appointment, providers open a pre-session snapshot (trends, flags, notes) so the visit starts on what matters—less scrolling, more care.

Step 6

Light ops cadence

Because Stable/Watch stays patient-side, there’s no coordinator and no daily huddles. Teams hold a brief weekly (or bi-weekly) champion sync to adjust thresholds, celebrate “save” stories, and review SLAs.

Step 6

What your team experiences in 6 weeks

Fewer fire drills

High/Crisis only reach clinicians; Stable/Watch are handled by Kay with skills/community/JIT.


Predictable Workload

Two digests/day instead of constant paging; quiet hours honored.

Executive Clarity

Monthly reporting show engagement, alert SLAs, forecast hit-rate, time logged, and early EsdD/readmit trends

Measurable results

≥60–70% weekly engagement, ≥85% High closed <24h, “save” stories (ED avoided/earlier stabilization), first month of billable between-visit care (where covered).


Our plain-language promise

Most days, Kay supports patients directly. Only Moderate, High or Crisis alerts reach your clinicians—keeping care safe and workloads sane.

Contact us any time

Contact us any time